Return Policy

We accept AUTHORIZED returns for 30 days after you receive your product. UNUSED means that the product has not be assembled or used in any way.

The Customer is responsible for returning the product in new, resalable condition. Returned item must arrive in original packaging, complete with all accessories and user manuals.

Please allow up to 7 Business days after we receive the returned item to process your refund.

Shipping Damage Policy

If you receive a product that has been damage during shipping, please contact us immediately. We will file a damage report with the shipping company and make arrangements to resolve the damage. Any and all damage must be documented with photos of damage and emailed to us within 3 days of delivery.

Warranty and Repair Policy

To obtain service for an item under warranty, you must provide us with purchase information including date, purchaser name, and address. Replacement parts will be sent as remedy whenever possible. The warranty does not cover the cost of labor or transportation / shipping charges for the replacement, repair or installation of defective parts.

Privacy Policy

Your personal information if confidential. Kaki Harimau is serious about protecting our customer's personal information. We WILL NOT sell, rent, trade or give away individual, personality indentifiable information entered on this site to any third party. We collect such information so that we can process orders, personalize your shipping experience, or send you the latest product and other useful material.

If you DO NOT wish to receive further material from us, you can simply respond to our email or otherwise tell us that you do not want to receive future communications. Changes to this privacy policy are subject to change at the sole discretion of Kaki Harimau. When we modify it, we will post the changes in a revised policy statement.


SHIPPING & GUARANTEE - shipping & 100% guarantee

At kaki Harimau, we make it our aim to satisfy our customers. That's why we offer a 100% Guarantee on all of our high quality produts.

Our 100% Guarantee ensures that every item you receive from Kaki Harimau will be delivered in new condition and free of manufacturer defects.

If a product arrives damaged through shipping, we will work with you to quickly resolve the situation, as outlined in our Shipping Damage Policy.

Have questions about our products? email or call our Customer Service support team, and we'll get the information for you. we have knowledgeable staff on duty, ready to handle your every question!

Our shipments are sent directly from our warehouse with one of our preferred ground shipping partnews. Exact delivery times cannot be guaranteed. Estimated 3-6 business days.

Please note that we cannot ship to P. O. Box or Peti Surat. We require a physical street address and contact number for all purchases.